Terms of Service
These Terms of Service apply to CRAIM carpet repair enquiries, quotes, attendance, onsite assessments and repair work.
CRAIM’s website terms of use, privacy policy and any written quote terms may also apply.
Carpet Preparation, Hygiene and Repairer Safety
CRAIM may postpone, decline or reassess repair work where the carpet is soiled, damp, odorous, mould-affected, contaminated, not vacuumed, or otherwise unsuitable for close repair work.
Where pet accidents, body fluids, sewage, floodwater, mould, significant odour, soiling or unknown contamination are present, professional cleaning and full drying may be required before repair work can proceed.
CRAIM’s quote and attendance are based on the information and photos provided before the appointment. Odour, dampness, pet urine, mould, underlay contamination and hygiene concerns may not be visible in photos.
Where undisclosed conditions are identified on arrival, CRAIM may reassess, postpone or decline the repair. An attendance, inspection or preparation fee may apply.
Quotes and Onsite Assessment
CRAIM provides onsite carpet repair quotes so the repair area, carpet type, colour match, pattern match, pile condition, backing, joins, underlay and surrounding conditions can be properly assessed.
Photos may assist with initial assessment, but photos do not replace onsite inspection and may not show all relevant repair or hygiene conditions.
Consumer Rights
Nothing in these Terms of Service is intended to exclude, restrict or modify any rights or guarantees that cannot be excluded under Australian Consumer Law.
Updates
CRAIM may update these Terms of Service from time to time by publishing the updated version on this website.
